Here for you
Power at your fingertips
Sort your electricity admin in your dashboard and Flick app. It’s easy to update your payment details, change your billing frequency or let us know you're moving house.
Got questions?
We've got the answers to all things Flick and electricity-related in our Help Centre. Quick-search our FAQs or take a deep dive into the world of power.
Email us
Fill in the form below to send us an email and we’ll be in touch.
Chat with us
Our friendly team is available to kōrero from 9:00am – 4:30pm Monday to Friday (except on public holidays).
Calling from within NZ: 0800 435 425
Calling from overseas: +64 3 288 1288
Customer care
Electricity is essential for wellbeing, and our Customer Care Policy is our commitment to you to do our very best to support you and continually bring you top-notch service.
If you're facing any sort of financial, health or functional vulnerability, we want to make sure that we're giving you the assistance you need, when you need it. Our Customer Care hub has info on how we can help.
Utilities Disputes
Utilities Disputes helps to resolve complaints about electricity, providing a free, independent and fair complaints resolution service. They’re available to chat on 0800 22 33 40.
Powerswitch
Powerswitch is a free, independent energy plan comparison website operated by Consumer NZ. It helps you to compare plans and find the right one for you.
Media enquiries
For any media queries relating to Flick or the electricity industry in Aotearoa, contact our Chief Marketing Officer, Neisha Ashaye at neisha.ashaye@flickelectric.co.nz.