28 September 2016
Further information about privacy and your rights under the Privacy Act can be found at www.privacy.org.nz
While you are applying to be, and while you are a Flick customer (includes users of the Flick App) we will collect and hold personal information about you. We collect your personal information in order to be your electricity retailer and for related purposes. Flick may collect information directly from you (including through our agents), via our website, social media channels or call centre and from third parties who are involved in your electricity supply (such as your network company, meter equipment owners and your previous retailer through the Electricity Registry).
We will need to collect your name, address, date of birth, contact details, information about your property, and information regarding your electricity consumption at your property, in order to be your electricity retailer and we will also need to collect personal information such as your email address in order to provide you with the Flick App.
A cookie is a small piece of information stored on your computer or portable device. Cookies are used to identify a computer not to identify individuals. Cookies help us improve your user-experience when you use our website. The technology we use mostly uses "session" cookies. Session cookies expire after 30 minutes of no activity on our website. However, some cookies we use for internet statistics or Google Remarketing may last longer. Cookies cannot damage files, nor can they read information from the hard drive of a computer. It is possible to disable the acceptance of cookies by your web browser.
We may also use Google Analytics Demographics and Interest reporting to allow Google to collect information such as age bracket and interests to help serve you with more relevant content (such information attaches to your email address in an anonymous format).
To help us analyse use of our website and to help us understand how our site is working and how we could improve it and/or our services, we use services such as Google Analytics and Hotjar. These analytical tools use a range of techniques including cookies to collect standard web log information and visitor behaviour information in an anonymous form. The information collected about your use of the website includes your IP address, mouse clicks, mouse movements, scrolling activity, text you type into the website, information regarding pages visited, actions which are taken, country, device used, operating system, and browser used. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity.
If you wish to opt out of Google Analytics, visit www.google.com/analytics. If you wish to opt out of Hotjar, visit https://www.hotjar.com/opt-out. For more information, please contact us at firstname.lastname@example.org.
We may also collect other information to help us improve our services. For example, if you post messages directly or indirectly to our website or elsewhere (including our Facebook page or other social media), we may collect and keep the information in those messages.
If you decide to sign up on our website and you submit your contact details or other personal information, but you do not successfully complete the sign-up process, or your application for electricity supply is declined, we may contact you to see if we can help you finish signing up and/ or to get your feedback. If we do this, we will use the personal details you have submitted on the sign up page to contact you. We may also retain any information supplied by you in our database.
The information we hold about you and your property will be used by us (or in some cases by our agents) to provide our services to you and for related purposes, including the following:
Flick will not share your personal information, except when:
After you finish being our customer we will use your personal information for our general business purposes, to call you if you switch away to finalise your account and get your feedback, and if you owe us money.
Other than as outlined above, we will not share your information with anyone else. This includes information about the account with anyone living at the property, except if they are named as a customer or authorised person on the account, or the person (or agency) is listed as your nominated alternate contact person. You may ask us for access to any personal information we hold about you. If you think that information is inaccurate or incorrect, you may ask us to consider correcting or deleting it from our database. You can contact us at email@example.com.
We will keep personal information secure. Access to personal information is only provided to specific staff and only on a ‘need to know’ basis. Most personal information will be held in our electronic database. Some personal information will be held physically at our offices. Personal information is stored on secure servers and is encrypted. Our staff have unique user identifications and passwords. We regularly train our staff on their responsibilities under the Privacy Act and our offices are protected by reasonable security precautions.
As part of our offering, we regularly send our customers information. We may do this by email, text message and/or via the Flick App. An example of information sent to you could be notifications about energy you have used, price alerts, etc. We may also send you by email newsletters or other information we think you may be interested in. Newsletters and other information you receive will have instructions for how you can remove yourself from that mailing list. If you ask to be removed from a mailing list, we will do this. Alternatively, you can control the level of electronic communication you receive from us within your account settings on our website, or simply by calling us. You cannot opt out of receiving information that we are obligated to provide to you as your electricity supplier.
You are responsible for your user name, email address and password that are used to access your account and the Flick App. Your user name and password can only be used in connection with managing the information relating to the supply of energy to your property or properties. You should not tell anyone else your password or user name, and if you do, you are responsible for any changes they make to your account.
When you use your credit or debit card on our website, the credit or debit card information is transmitted using Secure Socket Layer (SSL) protocol, which encrypts your information. We keep only some of your credit or debit card details. Your full credit or debit card details will be encrypted and securely stored by our online payment provider.